Eligible payment problems
A verified duplicate charge, an incorrect amount, a successful payment that created no access, or access to the wrong product can qualify for correction or refund after the account and transaction records are checked.
Digital content already opened
Because paid mock content is delivered immediately after access is granted, change-of-mind requests are generally not eligible after a paid mock has been opened or attempted. This does not limit remedies required by applicable law.
Question or content reports
A disputed question does not automatically make an entire pack refundable. Report the exact exam, mock and question so it can be reviewed. A verified material product-wide failure that cannot be corrected may qualify for an appropriate remedy.
Account misuse
Purchases associated with account sharing, automated extraction, copying, payment manipulation or another breach of the terms may be refused or have access revoked, subject to applicable law.
How to request review
Email support@marketexamdeck.in from the account address and include the transaction reference, product, charge amount and a clear description of the problem. Screenshots may support a request but do not replace the server payment record.
Approved refunds
An approved refund is sent to the original payment method. Bank or payment-provider processing time may apply. A full refund ends the associated exam or bundle access; a duplicate-charge correction does not remove valid access.